Concierge
From Memory Alpha, the free Star Trek reference
A concierge is a person employed by a hotel to assist guests with requests they might have and to perform requested tasks for them.
While trapped within a simulation of the Hotel Royale on the planet Theta VIII, William Riker was directed to the concierge by the assistant manager of the hotel when he attempted to ask questions about his situation. (TNG: "The Royale")
